Update 2023
REGULATION OF THE FIDELITY PROGRAM 2023
The Fidelity Program is a commercial initiative proposed by Farmacosmo S.p.A. ("Farmacosmo"), with registered office in Via Francesco Crispi, 51 - 80121 Napoli NA (IT), VAT and registration number in the “Registro delle Imprese” of Naples no. 07328451211.
The initiative is valid on the e-commerce site https://www.farmacosmo.it and on its English-language version https://www.farmacosmo.com (the 'Site') and in 'Farmacosmo' pharmacies belonging to the Group (the 'Farmacosmo Pharmacies').
The Fidelity Program allows customers enrolled in the loyalty program to accumulate points (the 'Fidelity Points') with their purchases and, upon reaching certain thresholds, convert them into discount coupons (the 'Fidelity Discount Coupon').
Farmacosmo reserves the right to unilaterally amend these Regulations.
BENEFICIARIES
Participants in the Fidelity Program are all customers who register on the Site or sign up for the Fidelity Program in one of the Farmacosmo pharmacies in Italy.
Following enrolment in the Fidelity Program, the customer will be assigned a virtual Fidelity Card.
Therefore, users of the Site who purchase as 'guests' or those who do not register before concluding their purchase do not participate in the promotional program.
METHOD OF REGISTRATION
REGISTRATION VIA WEBSITE
By registering on the Site, the customer automatically becomes part of the Fidelity Program.
A customer who purchases as a 'guest', without registering on the Site, may decide to enrol in the Fidelity Program, receiving Fidelity Points already on the current purchase, up to the time the order is placed.
Following registration, the customer can view their virtual Fidelity Card, consult their Fidelity Points balance and convert them into Fidelity Discount Coupons in the Reserved Area.
The customer registered via the Site accumulates Fidelity Points and may decide to use the Fidelity Discount Coupon also on purchases made in Farmacosmo pharmacies. For this purpose, it will be enough to communicate, before payment, the e-mail address associated with the Fidelity Card.
REGISTRATION AT FARMACOSMO PHARMACIES
Customers wishing to register for the Fidelity Program may fill in the paper form available in all Farmacosmo pharmacies. If, among the personal data requested, they also provide their e-mail address, customers will also be automatically registered on the Site and will receive an e-mail to reset their password for access to the Reserved Area on the Site.
If the customers do not have an e-mail address, they must provide their tax code. In that case they may only accumulate points and use Fidelity Discount Coupon on purchases made in Farmacosmo pharmacies. The customers can consult their Fidelity Points balance at any Farmacosmo pharmacy.
In case the customer wishes to use his or her Fidelity Card also on the Site, he or she must register there as well with an e-mail address that will be associated with the previously provided tax code; following this operation, the Fidelity Points accumulated up to that moment will be automatically uploaded to the Reserved Area on the Site.
ACCUMULATION AND CREDITING OF FIDELITY POINTS
Every single order processed on the Site and paid for contributes to the accumulation of Fidelity Points.
Every purchase of products made at Farmacosmo pharmacies contributes to the accumulation of Fidelity Points.
PURCHASES ON THE SITE
In the case of purchases made on the Site, the system will automatically calculate and credit the amount of Fidelity Points earned according to the calculation mechanism indicated in these Rules.
The customer will have a dedicated section in his or her Reserved Area, in which the history of the crediting of Fidelity Points and the possible use of Fidelity Discount Coupon is shown.
When the threshold for converting Fidelity Points into Fidelity Discount Coupon has been reached, the customer will automatically find a button in the shopping cart on the Site that allows conversion. The customer may decide to convert the Fidelity Points immediately, discounting the Fidelity Discount Coupon already on that order, or may use it on a subsequent purchase, either on the Site or at a Farmacosmo Pharmacy.
Following a purchase on the Site, Fidelity Points will automatically be credited to the balance of the virtual Fidelity Card upon payment.
It will only be possible to convert the Fidelity Points earned when one of the thresholds provided for in these Regulations is reached and when 15 days have elapsed since the purchase that generated the sufficient Fidelity Points to obtain the Fidelity Discount Coupon (i.e. after the deadline for exercising the customer's right of withdrawal has expired).
Therefore, in the Reserved Area, the customer will see the balance of accumulated Fidelity Points, including the outstanding ones, and the balance of Fidelity Points already convertible to Fidelity Discount Coupons, if any.
PURCHASES MADE IN FARMACOSMO PHARMACIES
Following a purchase in a Farmacosmo pharmacy, Fidelity Points will automatically be credited to the balance on the virtual Fidelity Card following payment.
When the threshold for converting Fidelity Points into Fidelity Discount Coupons is reached, the customer will be notified by the pharmacist at the time of payment. The customer may decide to convert the Fidelity Points immediately, discounting the Fidelity Discount Coupon already on that purchase, or may use it on a subsequent purchase at a Farmacosmo Pharmacy or, if also registered on the Site, on a subsequent order finalised through the Site.
EXCLUSIONS
Some products do not participate in the Fidelity Program.
Excluded from the Fidelity Card program are all products and services that are subject to regulations that inhibit promotional activities, as well as ancillary services for orders on the Site and services provided in Farmacosmo pharmacies.
The following do not contribute to the accumulation of Fidelity Points: all Class A (paid for by the Italian National Health Service) and Class C (paid for by the citizen) pharmaceuticals, over-the-counter and non-prescription medicines, homeopathic medicines, veterinary medicines and items for infants from 0 to 6 months, including breast milk substitutes. The purchase of these products will not entitle the customer to obtain any Fidelity Points.
Services provided in Farmacosmo pharmacies, such as, but not limited to, blood samples and blood pressure measurements, are also excluded from the promotional program and, therefore, will not generate Fidelity Points.
The following 'Additional Services' purchased on the Site at the time the order is finalised do not contribute to the accumulation of points: "Unione Nazionale Consumatori" Membership, insured shipping, delivery by appointment, the cost of shipping, the cost of the Cash on Delivery payment method and gift wrapping.
Fidelity Discount Coupons received as a prize within the promotional program may not be used for the purchase of products excluded from the Fidelity Card program.
CALCULATION MECHANISM
Fidelity Points are calculated on the purchase total in euro, multiplied by a coefficient of 0.5 and rounded to the nearest whole number.
FIDELITY DISCOUNT COUPON
When the indicated thresholds are reached, the customer can convert the points into a Fidelity Discount Coupon, which can be used on a single purchase, with no minimum spend:
- 250 Fidelity Points: 7% Fidelity Discount Coupon on a single purchase made on the Site or in Farmacosmo Pharmacies;
- 375 Fidelity Points: 10% Fidelity Discount Coupon on a single purchase made on the Site or in Farmacosmo Pharmacies.
If the customer decides to convert the Fidelity Points, the equivalent of the Fidelity Points required to generate the chosen Fidelity Discount Coupon shall be reset to zero. Any excess Fidelity Points will remain in the Fidelity Points balance.
Example: If the customer exceeds the threshold of 250 points and accumulates 270 points, he/she will still be able to convert only 250 points into the 7% discount coupon and keep the remaining 20 points.
The generated Fidelity Discount Coupons can be used one at a time.
In case the balance of accumulated Fidelity Points exceeds 375, it will no longer be possible to convert the Fidelity Points into 7% Fidelity Discount Coupons. To this end, only the 10% Fidelity Discount Coupon will appear both in the shopping cart on the Site and in the Farmacosmo Pharmacy management system.
In the case of a purchase on the Site, if the customer has reached the threshold of Fidelity Points required to generate the Fidelity Discount Coupon, it will automatically appear in the shopping cart. The customer may decide to redeem the Fidelity Discount Coupon immediately, with a consequent recalculation of the total, or he/she may use it for a subsequent purchase, provided it is made within the validity date of the Fidelity Program 2023.
In case of a purchase at one of Farmacosmo Pharmacy, at the time of payment, if it is possible to generate a Fidelity Discount Coupon, the customer will be notified by the pharmacist who, if necessary, will apply the earned discount to the total.
The use of Fidelity coupons does not provide any CashBack on partner platforms.
UNAVAILABILITY OF PRODUCTS ON THE SITE
In case of purchase via the Site, although Farmacosmo makes sure that the products shown as "Available" are actually present in its warehouses or in those of its suppliers, it may happen that, following the second availability check carried out after receipt of the order, the product turns out to be out of stock.
The unavailable product does not generate points.
If the order placed is made up exclusively of unavailable products and the customer has paid using a Fidelity Discount Coupon, Farmacosmo will issue a new Fidelity Discount Coupon of equal value to that one.
If the order placed is made up of some products that are unavailable and others that are available, the Fidelity Discount Coupon will be regularly used.
FIDELITY PROGRAM AND OTHER INITIATIVES
The Fidelity Program cannot be combined with other ongoing Farmacosmo promotional initiatives.
If a Fidelity Discount Coupon from the Fidelity Program or any other type of discount is used in an order on the Site or in a purchase in a Farmacosmo Pharmacy, no Fidelity Points will be generated.
DURATION
The Fidelity Program 2023 is valid until 31 December 2023.
Accumulated Fidelity Points may be counted as valid Fidelity Points in the Fidelity Program 2024.
Fidelity Discount Coupons generated but not used by 31 December 2023 will be forfeited.