- -24.18%
Farmacosmo: Your Online Parapharmacy
Featured categories
Must-haves for your well-being
- -28.48%
- -50.86%
- -39.45%
- -28.01%
- -33.33%
- -33.27%
- -20.98%
Categories to discover
The products most chosen by customers
The most loved beauty rituals
- -53.59%
- -9.06%
- -41.35%
- -25.32%
- -30.21%
- -36.79%
- -21.1%
Frequently asked questions
Who is Farmacosmo: your authorized online para-pharmacy
Farmacosmo.it is Italy’s leading digital ecosystem dedicated to health, personal care, and beauty. It is more than a simple e-commerce site: we are an online para-pharmacy authorized by the Italian Ministry of Health, a guarantee of safety and reliability when buying medicines and wellness products.
With a catalogue of over 80,000 items, Farmacosmo offers a complete shopping experience that combines online convenience with the expertise of real pharmacists, always available to help.
Our pillars:- Medicines and Health: Wide selection of OTC medicines (SOP and OTC), dietary supplements, and medical devices.
- Beauty and Cosmetics: Top brands in dermocosmetics, perfumery, and make-up.
- Pet: The best products for our four-legged friends and more—over 11,000 products.
- Excellent Service: Fast 24/72-hour shipping, secure payments, and qualified customer support.
- Certified safety: Authorized and traceable online medicine sales (Ministry unique code).
Can I buy without registering?
Yes, you can check out as a guest without creating an account.
Can I cancel an order?
To cancel, log in to your Personal Area ("My orders" > "Request cancellation"). If the button is no longer available, contact support immediately.
How can I contact Farmacosmo Customer Support?
You can call 02 8362 3081 (Mon–Fri: 09:30–12:30 / 15:00–17:00), email info@farmacosmo.it or fill out the online form on the website. Complaints are handled within 24 hours.
Is there a welcome discount code?
Yes—by subscribing to the free newsletter you'll immediately receive a 5% discount voucher for your order and access to early offers.
I'm not confident with online shopping—can I place an order by phone?
You can call 02 8362 3081 (Mon–Fri: 09:30–12:30 / 15:00–17:00), email info@farmacosmo.it or fill out the online form on the site.
What are Farmacosmo's delivery times?
Average delivery time is 1–3 business days (24–72 hours) from when the courier collects the parcel. You'll receive a shipping confirmation email as soon as the package leaves our warehouse.
How much does shipping cost on Farmacosmo?
Shipping is free for orders with a net total of €69.00 or more. For orders below this threshold (and up to 3 kg), shipping costs €4.89.
How is the free-shipping threshold calculated?
The €69.00 threshold is calculated on the final amount after applying any discount codes or coupons. Example: If you have €90.00 worth of products and use a €30.00 voucher, the total becomes €60.00. In that case you will pay shipping (€4.89) because the net total is below €69.00.
Can I pick up my parcel at a pickup point instead of at home?
Yes. At checkout you can select pickup at GLS FermoPoint or Bartolini Fermopoint, choosing from thousands of pickup points across Italy.
Do you ship abroad?
We ship throughout Italy (including islands and remote areas) and to EU countries. At the moment we do not ship to the United Kingdom or Switzerland.
How can I track my order or change the delivery?
On the shipping day you'll receive an email with a tracking link. By clicking it, you can see the parcel status in real time, the estimated delivery date, and—if needed—provide new instructions to the courier to reschedule delivery.
What should I do if my order doesn't arrive within 5 days?
If more than 5 business days have passed since the shipping confirmation and you still haven't received the parcel, contact Customer Service to open a report. You can email us at info@farmacosmo.it, call 02 8362 3081 or use the online form in the Contact section.
Can I pay in instalments on Farmacosmo?
Yes—instalment payments in 3 interest-free instalments are available with Klarna (up to €1,500) and Scalapay (up to €600).
Is it safe to pay by credit card?
Absolutely. We use DigiCert SSL EV technology to encrypt your data. No one—not even our staff—can see your full card number.
How much does cash on delivery cost?
Cash on delivery has an extra fee of €4.99 and can be paid in cash only to the courier.
Why hasn't my bank transfer order shipped yet?
Orders paid by bank transfer ship only after the payment is credited to our account, which usually takes 1–3 business days (depending on the banks).
Cost & Limits Summary Table
| Method | Extra Fee | Spending Limit | Shipping |
|---|---|---|---|
| Cards / PayPal / Apple Pay | €0 | None | Immediate |
| Klarna / Scalapay | €0 | See above | Immediate |
| Cash on delivery | €4.99 | Cash only | Immediate |
| Bank transfer | €0 | None | After 1–3 days |
What you can do in your Personal Area
- Track shipments: See where your package is in real time.
- Download documents: Get invoices and tax receipts (tax-deductible).
- Use coupons: View active discount codes and your loyalty points balance.
- Ask for help: Open support tickets and check replies.
- Save products: Manage your wishlist and recover abandoned carts.
- Manage your details: Edit shipping addresses, email, and privacy consents.
How long do I have to return an item on Farmacosmo?
You have 14 working days from the date you receive the parcel to exercise your right of withdrawal.
Is the return or withdrawal free of charge?
Yes, return shipping costs are free when using our standard procedure.
Can I return medicines or opened products?
No. For health safety reasons and in accordance with the law (Art. 59 Consumer Code), returns are excluded for medicines (SOP/OTC), medical devices, food, and sealed products opened after delivery.
How and when will I receive my refund?
The refund is processed within 14 days of receiving the return, using the same payment method (Card, PayPal, Scalapay). For cash on delivery orders, the refund will be made by bank transfer (you will be asked for your IBAN).
What do I do if a product arrives damaged?
Take photos of the damage immediately and contact us within 48 hours via the online form. We will arrange a replacement or refund.
99% satisfied customers
Farmacosmo is an online pharmacy that guarantees you professionalism and convenience in the world of medicines, food supplements, SOP and OTC products.
You are visiting farmacosmo.it, one of the most secure and well-known online pharmacies in Europe, online since 2013. Our catalog counts over 70,000 products, all certified and original, at competitive prices, which allow you considerable savings.
Farmacosmo ships hundreds of thousands of orders throughout Europe every year. Our reputation is excellent - 4.6/5 stars - as reported by the independent site Trustpilot.
Over the years, we have become an online reference point for personal health and wellness care. We have also added a vast selection of products for the well-being of our four-legged friends - and more.
What is an authorized online pharmacy?
An online pharmacy is an e-commerce platform certified by the Ministry of Health. It works exactly like your trusted retail store: behind the screen you find pharmacists registered with the Order, ready to offer you advice and guarantee the security of every purchase.
On Farmacosmo you can shop in complete safety for all health and wellness products, with the sole exception of medicines that require a medical prescription.
The heart of our offer consists of over-the-counter medicines, divided into two main categories:
- OTC (Over The Counter): the classic "over-the-counter medicines" that you can buy without a medical prescription (e.g. Tachipirina, Aspirin, Momendol, etc).
- SOP (Without Prescription Requirement): medicines that do not require a medical prescription but that, by law, cannot be advertised. They often represent a more convenient alternative to OTC drugs.
medicines that do not require a medical prescription but that, by law, cannot be advertised. They often represent a more convenient alternative to OTC drugs.
- Cosmetics: from mass-market brands to high-end lines (e.g. Rilastil, La Roche-Posay, Vichy);
- Dietary supplements:: vitamins, minerals, probiotics and specific supports for every condition or need;
- Products for infants: everything necessary for growth, from powdered milk to diapers;
- Veterinary: a vast catalog that includes dry and wet food, antiparassitics and supplements for dogs, cats, horses and fish, at competitive prices.
2. Safety first: what you CANNOT buy
In Italy, regulations are strict: no website can sell prescription medicines. Attention: if you find a site that offers you shipping of antibiotics, anxiolytics or blood pressure medicines without a prescription, it is an illegal and dangerous portal. In these cases, we invite you to report the site to the competent authorities.
3. How to verify ministerial authorizationFor your protection, every authorized online pharmacy must display the Common Identification Logo (the Ministry of Health stamp in the shape of a cross). On Farmacosmo, by clicking on the stamp present in the footer or on the product pages of SOP and OTC products, you will be redirected to the Ministry's official portal which confirms our authorization to sell and the address of our physical headquarters.
Our pharmacists are by your side, free of charge.
Whether you have doubts about taking SOP and OTC medicines, are looking for a natural or homeopathic remedy, or wish personalized advice on dermocosmetics and beauty, we are here for you. You can contact us by phone or through our online form both before and after purchase. We guarantee professional assistance and maximum confidentiality not only on product selection, but also on payments and shipments.
Why choose Farmacosmo?
The success of Farmacosmo stems from the ability to combine the security of a traditional pharmacy with the advantages of digital. Here are the pillars that make us the reference point for thousands of customers:
- convenience and unbeatable prices: thanks to optimized management compared to physical stores, we offer competitive discounts that often range from 20% to 50% on our entire catalog;
- confidentiality and privacy: we know that for some products (such as treatments for hair loss or intimate issues) discretion is fundamental. Shopping online eliminates all embarrassment, guaranteeing safe and anonymous shipping;
- convenience: cwhether you are on smartphone, tablet or PC, just a few clicks to complete your order. You will receive your products where you prefer, saving time and effort;
- one shop for every need: Farmacosmo eliminates the need to visit different stores. In a single shopping cart you can combine over-the-counter medicines, perfumery products, organic items, everything for infants and the entire pet world. It's like having a pharmacy, perfumery, herbalist and pet store in one, vast digital showcase.
The perfect blend between health and beauty
Our name, Farma-Cosmo, encapsulates our essence: combining the authority of an online pharmacy with the exclusivity of luxury perfumery. We are the meeting point between clinical wellness and aesthetic care, offering a vast and diversified catalog.
Here's exactly what you find in our catalog:
As an authorized online pharmacy, we guarantee everything necessary for the daily health of your family:
- Over-the-Counter Medicines (OTC/SOP): sready-to-use solutions that do not require a medical prescription (e.g. Tachipirina, syrups, anti-inflammatory creams);
- Supplements and nutraceuticals: a vast assortment ranging from classic multivitamins (Multicentrum, Supradyn) to sports support (Enervit) and specific diets;
- Mother and Baby: a section dedicated to growth phases, from diapers and powdered milk to breast pumps and specialized accessories.
2. The "Cosmo" soul: Perfumery and Dermocosmetics
We offer a shopping experience worthy of a luxury boutique, but with the convenience of online:
- Luxury Perfumes: we offer fragrances from prestigious brands, often rare in the pharmaceutical channel, such as Yves Saint Laurent, Narciso Rodriguez, Tom Ford and Hermès.
- Make-up and High-End Cosmetics: alongside dermocosmetics leaders (Vichy, La Roche-Posay), you will find the international excellence of brands such as Shiseido, Estée Lauder, Clinique and Collistar.
Veterinary Department: complete care for your animal friends
Farmacosmo is the preferred choice of those who own pets, thanks to a complete veterinary catalog and highly competitive prices:
- Antiparassitics: safe protection with brands such as Frontline, Advantix and Seresto (often available in convenient multipacks).
- Specialized nutrition: dry kibble and medicinal wet foods from the best lines (Hill's, Royal Canin Veterinary, Monge).
- Animal wellness: oint supplements, hygiene products and solutions for hairballs.
4. Specializations and Intimate Wellness
We complete our offer with departments dedicated to specific needs:
- Special Nutrition: a wide selection of gluten-free products and protein-free foods for special diets;
- Sexual Wellness: a section dedicated to sexual wellness and eroticism, managed with maximum discretion and professionalism.